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Diamond Certifcation
by American Ratings Corporation |
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Some businesses are just better.
Think back on your experiences with local service professionals. Some were great while others were downright excruciating. Why was that? Chances are you accidentally selected the wrong company. With so many claims in the marketplace, it has been difficult to determine which companies really are consistently delivering on their promises.
Intuitively, we know that in each field of endeavor a relatively few professionals are at the top of their game. The best possess a combination of knowledge, experience, topflight communication skills and high integrity. The worst are just after your money and do not give a hoot about your satisfaction. Now you can ensure that you will do business with the best when you select a professional that has earned the prestigious Diamond Certified award.
How can we be so sure?
At American Ratings Corporation, Diamond Certified, we run the country's most rigorous certification process of local service and professional firms. It just starts with the initial in-depth rating of each company's customer satisfaction, license, insurance and business practices. Only those rated highest in quality earn the prestigious Diamond Certified award. Then, we do not stop monitoring of credentials and complaints that occur quarterly, and additional customer surveys are completed from quarterly to annually. Then, we stand behind our work. We back your purchase with the Diamond Certified Money-Back Guarantee.
Quality – Satisfaction – Trust: You can now feel confident about your choice.
At American Ratings Corporation, Diamond Certified, our mission is to define excellence and identify for consumers the highest quality local companies. The three founders, Jim Stein, Greg Louie and Guy Sherman, have decades of experience rating and certifying local service and professional firms on behalf of consumers.
The Diamond Certified team is dedicated to ensuring you have confidence in the companies you choose. We are totally committed to performing all ratings and ongoing certification work with the highest integrity and accuracy.
We believe:
1. You the consumer have the right to know which companies are truly performing at the highest level of quality.
2. The highest quality companies should be rewarded for their ongoing performance through public recognition.
3. Companies should be held accountable for their performance, one customer at a time.
We do not allow an unlimited number of companies to earn Diamond Certified. In fact, only a handful of companies can qualify in most industries, and these we re-rate on a quarterly basis to assure you that they stay the best. And, of course we stand behind each Diamond Certified Company with our own guarantee.
The Certification Process
- APPLY: Companies must apply to be certified.
- SAMPLE: A random sample of typically 400 past customers is pulled from all customer files of the applicant company.
- SURVEY: A confidential telephone survey captures the customer satisfaction score based on quality.
- TABULATION: The quality score is tabulated. To qualify, the company must score a very high 90 on a 100 scale.
- CREDENTIALS: The applicant company’s credentials are independently rated (license, insurance, complaint status and credit for contractors).
- PRACTICES: The company’s business practices are verified as "customer friendly"? It must stand behind its performance.
- AGREEMENT: The Company agrees to adhere to the Diamond Certified Customer Satisfaction Principles.
- AWARD: If quality rating, credential rating and business practices qualify, the company is awarded Diamond Certified.
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What you can expect from a Diamond Certified Company
Customer Partnership
Like the Yin and Yang symbol, one side is the customer desiring the highest quality. The other side is the Diamond Certified Company prepared to deliver on all its promises. Together you collaborate to produce a mutually beneficial relation - You will feel confident in the relationship.
Highest Quality
Companies only scoring consistently highest in quality in ongoing customer satisfaction research earn diamond Certification – You will see the results
Trust
Diamond Certified companies have an obligation to deliver on their promises. You are guaranteed that both the company and Diamond Certified back their performance. – You will take comfort in a job well done.
Pride
Professionals working at Diamond Certified Companies are passionate about performing their best – You will sense the commitment.
Satisfaction
Only you know if you are satisfied. This striking image of beauty and personal fulfillment represents you ideal assessment of the Diamond Certified Company's performance - You will be impressed with the achievement.
The Rating
The survey consists of four simple questions that can be completed in a few minutes. The survey is confidential and in no way can the survey results be attributed to those that have taken the survey.
Question #1: "On a scale of 1 to 10, with 10 being very satisfied and 1 being very dissatisfied, how satisfied were you with the quality that you most recently received from San Ramon Valley Import Center?
Question #2: "If you needed auto diagnostic services again would you use or recommend San Ramon Valley Import Center?
Question #3: " What did you like best about your experience with San Ramon Valley Import Center?"
Question #4: " What area do you think San Ramon Valley Import Center should improve?"
The level a company must achieve in order to be certified is a rating score of 90 or above on a scale of 100. Most companies cannot pass the rating. Diamond Certified Companies represent the highest level in customer satisfaction.
Many have asked for the specific rating of a company – Our goal is to identify for you those companies that provide the highest quality work as judged by their own customers. We use a methodologically that assures a reliable result and continue customer satisfaction research every quarter thereafter to ensure each Diamond Certified company continues to perform for their customers. You are assured that all of the companies that earn Diamond Certified have scored in the highest level of quality. So, for example, if one plumber scores a 91.6 customer satisfaction rating and another scores a 94.2 the difference is not statistically significant. Both are top ranked and far surpass the non-qualifying plumber who received a 74.6. A bell curve illustrates the relative position of Diamond Certified companies versus others within their field.
Only those plumbers that score on the far right side of this bell curve can earn Diamond Certified. Thus, if you choose a Diamond Certified company, you will most likely be happy with the resulting work.
Each company who goes through the rating process pays a fee to American Ratings pass or fail. All companies that qualify and earn Diamond Certified pay another fee which allows us to continue to police the use of Diamond Certified, continue ongoing customer satisfaction research, provide mediation services if needed and educate the public.
Only companies rated highest in quality earn Diamond Certified. In addition, we limit the number of companies participating by industry so that while there are enough companies displayed to provide you with choice, the limited number allows us to closely monitor these companies to assure your satisfaction.
The Diamond Certified Money Back Guarantee
If you used a Diamond Certified company and were not satisfied and tried unsuccessfully to resolve the dispute please contact us at 800.738.1138. We will contact the company on your behalf and work to mediate a solution. If we are unable to get a fair resolution and we determine that the company was at fault, we will refund to you up to the purchase price with a maximum limit of $1,000.
To qualify for this guarantee the customer:
1. Must have made the purchase from a Diamond Certified company on a date when the company was validly certified and displaying Diamond Certified (not prior to the company having earned it, or after having lost its certification).
2. Must make a claim for this guarantee within 6 months of the qualified purchase.
3. Must have participated in Diamond Certified mediation in an attempt to resolve the dispute.
If a problem does arise, contact the Sun at 925.838.0991, explain the problem and try to work out a fair resolution. If, at that point, you feel that you cannot reach a resolution, contact Diamond Certified at 800.738.1138
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