Auto Repair in San Ramon, CA

We have been having our cars repaired at San Ramon Valley Import Center for almost 10 years. We have a BMW 530i and a Buick Park Avenue. Valley Import Center has never failed to correctly diagnose and repair -- for a very reasonable price -- every problem our cars have had. The folks at Valley Import are extremely knowledgeable and customer focused and they have never failed to fix even the most perplexing of our car problems. Recently, our Buick developed an engine leak that cost a significant amount of money to repair. Jeff (our go-to guy at Valley Import) helped us understand the problem and decide whether or not to make the needed repairs (we didn't). We've never been pressured and it has become obvious that Valley Import's business approach is to develop long term customer relationships rather than turn a short term profit. They have earned our trust and respect. This shop is run with integrity as well as expertise.

Wanted to update my review. Valley Import Center did reimburse me for the diagnostic fee, reaching out to me after I had posted my disappointment. Apparently it was an error on their part, although I did question it on the phone, but they assured me this was normal. Again, it was an error by the person on the phone. Anyway, at least the owner and manager Jeff made amends and I do appreciate this. My suggestion is that if you have any concerns about the charges, it might be best to discuss with either Jeff or Sun. We had another issue with another car a couple of years ago, but Valley Import did back the work and continued to repair as needed to correct the problem without any additional charges. They do back their work so that is a plus.

Sun's qualities of discipline, perseverance, and mechanical expertise were a welcomed experience. I felt comfortable in a situation where the cause of the problem was unknown. This shop is excellent.

Sun's qualities of discipline, perseverance, and mechanical expertise were a welcomed experience. I felt comfortable in a situation where the cause of the problem was unknown. This shop is excellent.

Great place to have car work done. Starts with Jeff, who is friendly, helpful and knowledgable when you check in. They make and keep finish commitments. Convenient shuttle to take you to work or home. Convenient location, if you live in Danville or San Ramon

I have taken my Lexus here for over 6 years. I have always been more than satisfied with the service I receive. They are extremely honest and trustworthy and I would not hesitate to recommend this shop to anyone looking to avoid paying dealership prices. Always extremely professional, and wonderful customer service. I wouldn't take my car anyplace else!

I have taken my Lexus here for over 6 years. I have always been more than satisfied with the service I receive. They are extremely honest and trustworthy and I would not hesitate to recommend this shop to anyone looking to avoid paying dealership prices. Always extremely professional, and wonderful customer service. I wouldn't take my car anyplace else!

fast, reliable, quality care for all your cars

quick service,thorough, knowledgeable