Auto Repair in San Ramon, CA

Don't come here if you have an older vehicle. They either use cheap parts, employ incompetent mechanics, or most likely the combination between the two. 2 years ago I brought my truck in to get some OEM parts replaced including the water pump. However, after moving out of state and getting my brake pads replaced at another shop, this shop noticed and provided photos there was a small noticeable leak coming from the water pump. 2 years and not even 25k miles into it since the service and it's already a problem. I keep all of my receipts on file, and I forwarded to the manager at this shop the invoice on the day I brought it in to them, and the most recent invoice and photos from the mechanic that did my brakes to prove they installed the part and how little mileage I've put into it, but more importantly I was seeing what they can do to compensate for this since it's not completely unheard of for a shop to cover just for the replacement on the part that failed prematurely that they provided, but I haven't heard from the owner in over a week. Complete Con Artists. Edit: To the manager’s response, maybe don’t use cheap parts or choose to become unresponsive when I send you all of the information after warning you what serious harm this has caused to my vehicle and my wallet, and how I was prepared to go public with this not with the main intention of harming your business, but to bring awareness to other car owners about your lack of ethical business practice and how you can harm your vehicle and money like what you did to me.

I have been to Valley Import Center twice now. Both times I went there because both the Lexus dealer, and the Toyota dealer were simply outrageous with their pricing models. Rob and Ethan are simply great. Very professional, knowledgeable, honest, and priced fairly... AND they do fantastic work! You can tell a great deal by how clean and orderly a repair shop is. At Valley Import Center, you can eat off the floors! And this is a super busy shop with 30 plus cars in line waiting to be serviced. Having been a senior manager most of my life, it's easy to see why these guys are rated so high. I almost always go to the dealer to have my cars serviced, even the ones that are out of warranty. I think I am going to go to Valley Import Center from now on. I am very particular about my cars... and I really like these guys. You will too!

Needed my sons car checked out and fixed and it was at the last minute. They always accommodate me when they can and we always greatly appreciate it. I bring all my cars to valleyImports and will go no where else.

Rob and his family took great care of me and my ride. They communicate really well and let me make the decisions that matter with the proper information.

They know what they are doing!

My go-to auto shop for any of my family or my vehicle repairs or maintenance needs…Rob and Ethan are awesome and will take excellent care of you!!…If you want it done right the 1st time then this is your place!!

I want to commend the owner Rob for being straight forward about issues with my 2014 Subaru Forester. This particular model has many quirks including a very poorly designed front end. Rob took the time to explain to me about the design flaw and covered rework when technically he didn’t have to. Maybe not the cheapest but who else covers repairs for 2 years, 25k miles? Not Subaru. Not your local tire dealers. Thank you Rob, Ethan and the crew!

You guys knocked it out of the park again!

This review is long overdue. I bought my Volvo in and needed it repaired quickly for my son's driving test. Ethan made sure the my car was repaired and get me updated. I will not take my Volvo anywhere else.