Auto Repair in San Ramon, CA

I was very pleased with my first service. I have moved from the West Bay to Danville and I am establishing a local auto service for both of my cars. Your location is very convenient for me and I appreciate your professional service.

Great service, reasonable rates, convenient, and very professional staff. After researching the shop, I was already impressed with their credentials including the Diamond Certification. I bought in my 2004 BMW X5 to have an expensive part of the engine repaired. The cost was less than the E. Bay BMW dealer and the repair was completed right on time and the SUV is running great! So after the very positive first visit with San Ramon Valley Import Center, I brought in my second car, a 2009 Civic Hybrid, to have minor services done, when went very well, again. Then being very satisfied with the shop, I brought in my 3rd vehicle, a 1998 Toyota Sienna, to have a series of work done like rear shocks, side auto window, dashboard lights, dome lights etc. Everything was repaired at a very reasonable price and the van now runs much better than before. Any questions/concerns that I had before and after the repairs, were professionally answered and taken care of. This is a great auto repair shop. Not only can I get my vehicles repaired at a reasonable cost, they have a professional staff, courtesy shuttle, and a 2 year warranty that no other shops that I know of has. I have total satisfaction and peace of mind after bringing my vehicles here for repair!

I've been going here for years. Excellent shop, trustworthy and fair. MY 4Runner has 166k miles and is still going strong thanks to Valley Import!

This is the 2nd year that I brought my car Valley Import Center in San Ramon for an annual checkup and some major electronic repairs. A critical electronic component needed to be replaced but was not available until the end of the week. By the end of the week, I was informed to wait for another week as the component had not been shipped from Germany to the supplier in Concord yet. By the end of next week, the supplier still had not had the component yet. On the following week the component arrived and I got my car back. I was lucky not needing a car during those 2 weeks. I wished that I have had my car to drive while the part was being ordered (I don't know, may be it's just too much trouble for the shop to re-install the old component while the part was being ordered). My car was fixed to my satisfaction. There was no unnecessary repair or extra charge. The car was taken to a car wash before giving back to me. I lived in Danville about 7 miles away and was given a ride to my home after dropping my car and a ride from my home to pick up the car. It's very easy to make an appointment and the staff were courteous. The price was reasonable.

I am always pleased with the service and the courtesy of every employee at Valley Import. I feel confident recommending them to any and all of my friends.

Thanks for the reminder call Jeff! It's just one of the "customer service" things you do so well.....

Better price than dealer for 15,000 service Clean shop, efficient, received when promised

Another great experience at Valley Import Center. We have 4 cars close to 100,000 miles or more, so it's uper important to get them all in for regular service. They send me email reminders and keep track of the big things, but also the small things like windshield wipers. Never got that kind of attention to detail from the dealer.

Took my car here for the first time and had a great experience. The service manager, Jeff, was very professional and did a great job having his team research, diagnose and fix my car's problem. Even after coming up with an initial diagnosis, they did further testing and found the real source of the problem without performing a needless repair. I was really pleased with the updates they provided regarding progress and how they set my expectations. Hopefully my future visits will go just like this one.

Took my car here for the first time and had a great experience. The service manager, Jeff, was very professional and did a great job having his team research, diagnose and fix my car's problem. Even after coming up with an initial diagnosis, they did further testing and found the real source of the problem without performing a needless repair. I was really pleased with the updates they provided regarding progress and how they set my expectations. Hopefully my future visits will go just like this one.